1. 1. What are cookies?
Cookies are small text files that the Orange Belgium website may place on your device to adapt the website to your preferences, offer you personalized advertising and help improve the site and user experience. These text files contain numeric or alphanumeric values that include your preferences or other parameters (such as a unique identifier).
One cookie may, for example, record the language that you selected on your first visit to one of our websites or the username that you used to log in to the customer area in order to automatically fill it in on your next visit. These types of cookies save you having to perform these actions again the next time you visit one of our websites, and fall into the category of "functional cookies". They are designed to ensure that the website functions optimally and that your preferences (such as language, region and shopping cart contents) are stored and applied automatically the next time you visit one of our websites.
In addition to "functional cookies", "analytical cookies" will also be placed on your system. We strive to constantly improve our website, and use analytical cookies to help us achieve this. They enable us to see which pages of our websites are opened more frequently than others, how long each web page is viewed on average, how the visitor reached that page and how they navigate the website. This allows us to ensure that all pages are relevant and complete, and that users have an optimal experience on our website.
We also place cookies on your system for marketing purposes. The purpose of these cookies is to customize the information (advertisements) presented to you on our website, as well as on other websites that display advertisements for Orange Belgium products or services that may be of interest to you (based on your previous visits to one of the Orange Belgium websites).
These cookies belong to the "marketing cookies" category, and generally contain unique identifiers that allow Orange Belgium, as well as other third party services, to identify you when you visit another website in order to display relevant Orange Belgium advertisements.
2. When will cookies be stored on my system?
As soon as you start browsing one of our websites, all cookies (described below in this policy) are stored on your system. You grant Orange permission to use data from these cookies to tailor the website to your preferences, to provide you with personalized advertising and to improve our websites.
3. Which cookies will Orange Belgium store on my system?
This list is an overview of the current cookies for the main website/domain (orange.be) and all sub-sites/sub-domains (such as eshop.orange.be, corporate.orange.be etc.). Check this policy regularly for changes to the cookies used:
3.1 Functional cookies
| Cookie name | Supplier | Type | Expiration | Description |
|---|---|---|---|---|
| __cfduid | mousestats.com | HTTP | 1 year | Used by the Cloudflare content network to identify trusted web traffic. |
| _cs_# | contentsquare.com | HTTP | Session | / |
| _cs_c | contentsquare.com | HTTP | 13 months | Determines whether the visitor has accepted the cookie consent box, ensuring that the cookie consent request will not be presented on a repeat visit. |
| has_js | orange.be | HTTP | Session | Records whether or not the user has JavaScript enabled in their browser. |
| language | orange.be | HTTP | 249 days | Stores the user's preferred language on the website. |
| SEGMENT | orange.be | HTTP | 249 days | Used to determine whether the visitor is an individual or a business. |
| usbl.#.c.# | orange.be | HTML | Persistent | Captures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences) |
| usbls | orange.be | HTTP | Session | Captures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences) |
| form_key | orange.be | HTTP | 1 day | Ensures the visitor's security when navigating the site by preventing the falsification of requests between sites. This cookie is essential for the security of the website and the visitor. |
| JSESSIONID | nr-data.net | HTTP | Session | Preserves user states in page requests. |
| mage-cache-sessid | eshop.orange.be | HTTP | Session | This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network. |
| mage-cache-storage | eshop.orange.be | HTTP | Session | This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network. |
| mage-cache-storage-section-invalidation | eshop.orange.be | HTTP | Session | This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network. |
| mage-cache-timeout | eshop.orange.be | HTML | Persistent | This cookie is needed as part of the cache function. The website uses a cache to optimize response time between the visitor and the website. The cache is usually stored on the visitor's browser. |
| mage-messages | eshop.orange.be | HTTP | 1 year | Necessary for the website’s chat-box functionality. |
| mage-translation-file-version | eshop.orange.be | HTTP | Session | Used as part of the language settings on the website. Facilitates translation into the visitor's preferred language.. |
| mage-translation-storage | eshop.orange.be | HTTP | Session | Used as part of the language setting on the website. Facilitates translation into the visitor's preferred language. |
| PHPSESSID | orange.be | HTTP | 1 year | Preserves the user's session state in all page requests. |
| incap_ses_# | orange.be | HTTP | Session | Preserves the user’s states in page requests. |
| pa-l | business.orange.be | HTML | Persistent | Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website. |
| pa-l_enabled | business.orange.be | HTML | Persistent | Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website. |
| visid_incap_# | orange.be | HTTP | 1 year | Preserves the user’s states in page requests. |
| CFTOKEN | business.orange.be | HTTP | 30 year | This cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie. |
| lang | ads.linkedin.com | HTTP | Session | Remembers the language version of a website chosen by the user. |
| ID | email-match.com | HTTP | 13 months | Preserves the user’s session state in all page requests. |
| JSESSIONSID | nr-data.net | HTTP | Session | Preserves the user’s states in page requests. |
3.2 Analytical cookies
| Cookie name | Supplier | Type | Expiration | Description |
|---|---|---|---|---|
| _cs_id | contentsquare.com | HTTP | 13 months | Records statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator. |
| _cs_s | orange.be | HTTP | 1 day | This cookie is used to identify the frequency of visits and the length of time a visitor stays on the website. The cookie is also used to determine how many and which subpages the visitor visits on a website. This information can be used by the website to optimize the domain and its subpages. |
| _ga | orange.be | HTTP | 1 year | Stores a unique identifier used to generate statistical data on how the visitor uses the website. |
| _gat | orange.be | HTTP | 1 day | Used by Google Analytics to monitor the frequency of requests. |
| _gid | orange.be | HTTP | 1 dat | Stores a unique identifier used to generate statistical data on how the visitor uses the website. |
| bounce | adnxs.com | Pixel | Session | Determines whether a visitor leaves the website immediately. This information is used by the website operator for internal statistical and analysis purposes. |
| collect | google-analytics.com | Pixel | Session | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. |
| _utma | orange.be | HTTP | 2 years | Collects data on the number of times a user has visited the website and the dates of the first and last visits. Used by Google Analytics. |
| _utmb | orange.be | HTTP | 1 jour | Stores a time stamp with the exact time the user accessed the website. Used by GoogleAnalytics to determine the length of time a user visits a website. |
| _utmc | orange.be | HTTP | Session | Records a time stamp with the exact time the user leaves the website. Used by Google Analytics to determine the duration of a website visit. |
| _utmt | orange.be | HTTP | 1 day | Used to control the frequency of requests to the server. |
| _utmz | orange.be | HTTP | 6 months | Collects data on the user's origin, search engine used, link followed and the search term entered. Used by Google Analytics. |
| _hjid | orange.be | HTTP | 1 year | Sets a unique identifier for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. |
| personalization_id | twitter.com | HTTP | 2 years | This cookie is generated by Twitter. It allows the visitor to share content from the website on their Twitter profile. |
| seg | adnxs.com | Pixel | Session | Enregistre des données statistiques sur le comportement des visiteurs sur le site web. Utilisé pour des analyses internes par l’opérateur du site web. |
| mousestats_si | mousestats.com | HTTP | 1 day | Records statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator.. |
| mousestats_vi | mousestats.com | HTTP | 5 years | Used to develop heat maps of web pages (most clicked links, scrolling speed, use of forms...). Visitor analysis cookie to distinguish between a single user’s individual browsing sessions. |
| pageview | c.contentsquare.net | Pixel | Session | Tool used by Orange Belgium to determine which parts of the website are most often accessed, as well as other parameters including average time spent on the page before the user leaves for another Orange Belgium web page or another website... |
| CFID | business.orange.be | HTTP | 30 years | This cookie is used in context with the "Cftoken" cookie. The cookie stores a specific identification for the visitor and the visitor's device and browser. |
| pa-l | business.orange.be | HTML | Persistent | Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website. |
| pa-l_enabled | business.orange.be | HTML | Persistent | Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website. |
| visid_incap_# | orange.be | HTTP | 1 year | Preserves the user’s states in page requests. |
| CFTOKEN | business.orange.be | HTTP | 30 years | This cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie. |
| lang | ads.linkedin.com | HTTP | Session | Remembers the language version of a website chosen by the user. |
| ID | email-match.com | HTTP | 13 years | Preserves the user’s session state in all page requests. |
| JSESSIONSID | nr-data.net | HTTP | Session | Preserves the user’s states in page requests. |
3.3 Marketing cookies
| Cookie name | Supplier | Type | Expiration | Description |
|---|---|---|---|---|
| _fbp | orange.be | HTTP | 3 months | Used by Facebook to deliver a range of advertising products such as real-time auctions from third-party advertisers. |
| _scid | orange.be | HTTP | 13 months | Sets a unique identifier for the visitor, which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to submit real-time offers. |
| AA003 | atdmt.com | HTTP | 3 months | Collects information about the behaviour of visitors to several websites. This information is used on the website to offer relevant advertising. |
| anj | adnxs.com | HTTP | 3 months | Stores a unique identifier that recognizes a user's returning device. The identifier is used for targeted advertising. |
| ATN | atdmt.com | HTTP | 3 months | Allows targeted ads based on behavioral profile and geographic location. |
| fr | facebook.com | HTTP | 3 months | Used by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers. |
| https://cx.atdmt.com/ | atdmt.com | Pixel | Session | Assigns the visitor a unique identifier which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to bid in real time. |
| IDE | doubleclick.net | HTTP | 1 year | Used by Google DoubleClick to record and report on the actions of the website user after viewing or clicking on one of the advertiser's ads, in order to measure the effectiveness of an ad and to present targeted ads to the user. |
| MUID | bing.com | HTTP | 1 year | Widely used by Microsoft as a unique user ID. The cookie allows the user to be tracked by synchronizing the ID across multiple Microsoft domains. |
| MUIDB | bing.com | HTTP | 1 year | Records visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising across websites. |
| pagead/1p-user-list/# | google.com | Pixel | Session | / |
| TDCPM | adsrvr.org | HTTP | 1 year | Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising. |
| TDID | adsrvr.org | HTTP | 1 year | Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising. |
| test_cookie | doubleclick.net | HTTP | 1 day | Used to check if the user's browser supports cookies. |
| tr | facebook.com | Pixel | Session | Used by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers. |
| utag_main | orange.be | HTTP | 1 year | Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to keep track of the visitor's interaction with the website, such as the last page viewed. |
| uuid | mathtag.com | HTTP | 1 year | Collects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements. |
| uuid2 | adnxs.com | HTTP | 3 months | Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising. |
| uuidc | mathtag.com | HTTP | 1 year | Collects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements. |
| _hjIncludedInSample | orange.be | HTTP | Session | Determines whether the user's navigation should be recorded in a certain statistical place holder. |
| activity;xsp | doubleclick.net | Pixel | Session | / |
| ads/ga-audiences | google.com | Pixel | Session | Used by Google AdWords to re-engage visitors that are likely to convert into customers based on their online behavior across websites. |
| event/img | mathtag.com | Pixel | Session | / |
| i/adsct | t.co | Pixel | Session | The cookie is used by Twitter.com to determine the number of visitors accessing the website through Twitter advertising content. |
| mt_mop | mathtag.com | HTTP | 29 days | Collects data about the user's visits to the website, such as which pages were loaded. The recorded data is used for targeted advertisements. |
| pixel | outbrain.com | Pixel | Session | / |
| r/collect | doubleclick.net | Pixel | Session | This cookie is used to send data about the visitor's device and behavior to Google Analytics. It tracks the visitor across devices and marketing channels. |
| track | teads.tv | Pixel | Session | / |
| tuuid | 360yield.com | HTTP | 3 months | Collects data about the user's visits to the website, such as the number of visits, average time spent on the site and pages loaded, for the purpose of displaying targeted advertisements. |
| tuuid_lu | 360yield.com | HTTP | 3 months | Contains a unique visitor identifier, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize relevance of ads and ensure that the visitor does not see the same ads multiple times. |
| m_cnt | selligent.com | HTTP | Session | Cookie to capture visitor interests and customize email marketing campaigns (including newsletters). |
| m_ses | selligent.com | HTTP | Session | Cookie to capture visitor interests and customize email marketing campaigns (including newsletters). |
| B | yahoo.com | HTTP | 1 year | Collects anonymous data about user visits to the website, such as the number of visits, average time spent on the site and pages loaded. The recorded data is used to categorize users' interests and demographic profiles in order to tailor website content to the visitor. |
| sp | skynet.reevoo.com | HTTP | 1 year | Used to implement Spotify audio content on the website. May also be used to record user interaction and preferences relating to audio content. This cookie may be used for statistical and marketing purposes. |
| __utmvc# | business.orange.be | HTTP | 1 year | Collects information about the behaviour of visitors to several websites. This information is used on the website to optimize the relevance of advertising. |
| bcookie | Linkedin.com | HTTP | 2 years | Used by social networking service LinkedIn to track usage of integrated services. |
| bscookie | Linkedin.com | HTTP | 2 years | Used by social networking service LinkedIn to track usage of integrated services. |
| GPS | youtube.com | HTTP | 1 day | Stores a unique identifier on mobile devices to enable tracking based on GPS location. |
| lidc | Linkedin.com | HTTP | 1 day | Used by social networking service LinkedIn to track usage of integrated services. |
| nlbi_# | orange.be | HTTP | Session | / |
| PREF | youtube.com | HTTP | 8 months | Stores a unique identifier used by Google to keep statistics on how visitors use YouTube videos on different websites. |
| UserMatchHistory | Linkedin.com | HTTP | 29 days | Used to track visitors across multiple websites to present relevant advertising based on visitor preferences. |
| VISITOR_INFO1_LIVE | youtube.com | HTTP | 180 days | Attempts to estimate user bandwidth on pages with embedded YouTube videos. |
| YSC | youtube.com | HTTP | Session | Records a unique identifier to keep track of which YouTube videos the user has viewed. |
| yt-remote-cast-installed | youtube.com | HTML | Session | Stores the user's video player preferences for embedded YouTube videos. |
| yt-remote-connected-devices | youtube.com | HTML | Persistent | Stores the user's video player preferences for embedded YouTube videos. |
| yt-remote-device-id | youtube.com | HTML | Persistent | Stores the user's video player preferences for embedded YouTube videos. |
| yt-remote-fast-check-period | youtube.com | HTML | Session | Stores the user's video player preferences for embedded YouTube videos. |
| yt-remote-session-app | youtube.com | HTML | Session | Stores the user's video player preferences for embedded YouTube videos. |
| yt-remote-session-name | youtube.com | HTML | Session | Stores the user's video player preferences for embedded YouTube videos. |
| c4d | crm4d.com | HTTP | 299 days | / |
| device_kdata | kdata.fr | HTTP | 1 year | / |
| smarttag/squadatast/orphan/userinfo | crm4d.com | Pixel | Session | / |
| sync | kdata.fr | Pixel | Session | Collects data on visitor behaviour and interaction. This data is used to optimize the website and present more relevant advertisements on the site. |
| third | kdata.fr | HTTP | Session | / |
| v3 | pinterest.com | Pixel | Session | / |
| zc | zeotap.com | HTTP | 10 years | Records visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising on the websites. |
4. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?
You can block cookies from Orange Belgium websites via your browser settings. Although the Orange website will still be available, some features will no longer function as intended.
For example, product purchases via our e-shop, registration in the customer area or the reloading of your online prepaid card may not work as expected.
For example, product purchases via our e-shop, registration in the customer area or the reloading of your online prepaid card may not work as expected.
5. How do I block cookies?
The process for managing/blocking cookies varies according to your browser. Below are the processes for the most common browsers:
5.1 Chrome 
- Open Chrome on your computer
- Select "More" in the upper right corner (three dots in the upper right corner) > "Settings".
- Select "Advanced" at the bottom to see more settings.
- Under "Privacy & Security", click on "Cookies and other site data".
- At the bottom, click on "Add" next to "Sites that can never use cookies".
- Enter the Orange website address (www.orange.be)
- Click on "Add" to block cookies from the Orange website
For more information, click here.
5.2 Firefox 
- Go to the website you want to block cookies from being installed in Firefox, in this case from www.orange.be
- In the menu bar, click "Tools" and select "Page Info" from the drop-down menu.
- In the "Page Info" window, select the "Permissions" panel.
- Underneath "Set Cookies", remove the check mark from "Use Default".
- Change the setting to "Block".
- Close the "Page Info" window.
For more information, click here.
5.3 Microsoft Edge 
- In the Edge application, navigate to "More" (indicated by three dots) > "Settings".
- Click on "Cookies and Site Permissions".
- Under "Cookies and Data Stored" > "Manage and Delete Cookies and Site Data", choose the option that suits you best:
- With the "Allow sites to save and read cookies data" option unchecked, no website can store cookies on your computer.
- The "Block third-party cookies" option allows you to install cookies from the website you’re visiting, but blocks all third-party cookies.
For more information, clickhere.
5.4 Safari (Mac) 
- Open Safari and click on "Safari" in the top right corner, then click "Preferences".
- In the "Preferences" window, select the "Privacy" tab and then perform one or more of the steps below:
- Prevent commercial cookies from being installed on your system: Select "Prevent cross-site tracking".
- Cookies and website data are deleted unless you visit and use the trackers' websites.
- Block all types of cookies from all websites: Select "Block all cookies".
- Websites, third parties and advertisers may not store cookies and other website-related data on your system.
- Prevent commercial cookies from being installed on your system: Select "Prevent cross-site tracking".
For more information, click here.
5.5 Internet Explorer 
- Select the "Tools" button in Internet Explorer and then select "Internet Options".
- Open the "Privacy" tab and select the "Advanced" button under "Settings" to view more settings
- Indicate whether you wish to accept or block direct cookies, as well as third-party cookies, or whether you wish to be notified when a website attempts to store cookies.
For more information, click here.
6. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?
In this case, we advise you to delete any current cookies from the Orange Belgium websites from your browser. When you visit the website again, the cookies will be replaced and your preferences and marketing profile will be reset.
The method for deleting cookies is different for each browser. Below you will find manuals for the most common browsers:
