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Information Cookies

1. What are cookies?

Cookies are small text files that the Orange Belgium website may place on your device to adapt the website to your preferences, offer you personalized advertising and help improve the site and user experience. These text files contain numeric or alphanumeric values that include your preferences or other parameters (such as a unique identifier).

One cookie may, for example, record the language that you selected on your first visit to one of our websites or the username that you used to log in to the customer area in order to automatically fill it in on your next visit. These types of cookies save you having to perform these actions again the next time you visit one of our websites, and fall into the category of "functional cookies". They are designed to ensure that the website functions optimally and that your preferences (such as language, region and shopping cart contents) are stored and applied automatically the next time you visit one of our websites.

In addition to "functional cookies", "analytical cookies" will also be placed on your system. We strive to constantly improve our website, and use analytical cookies to help us achieve this. They enable us to see which pages of our websites are opened more frequently than others, how long each web page is viewed on average, how the visitor reached that page and how they navigate the website. This allows us to ensure that all pages are relevant and complete, and that users have an optimal experience on our website.

We also place cookies on your system for marketing purposes. The purpose of these cookies is to customize the information (advertisements) presented to you on our website, as well as on other websites that display advertisements for Orange Belgium products or services that may be of interest to you (based on your previous visits to one of the Orange Belgium websites).

These cookies belong to the "marketing cookies" category, and generally contain unique identifiers that allow Orange Belgium, as well as other third party services, to identify you when you visit another website in order to display relevant Orange Belgium advertisements.

2. When will cookies be stored on my system?

As soon as you start browsing one of our websites, all cookies (described below in this policy) are stored on your system. You grant Orange permission to use data from these cookies to tailor the website to your preferences, to provide you with personalized advertising and to improve our websites.

3. Which cookies will Orange Belgium store on my system ?

This list is an overview of the current cookies for the main website/domain (orange.be) and all sub-sites/sub-domains (such as eshop.orange.be, corporate.orange.be etc.). Check this policy regularly for changes to the cookies used :

3.1 Functional cookies

Cookie nameSupplierTypeExpirationDescription
__cfduidmousestats.comHTTP1 yearUsed by the Cloudflare content network to identify trusted web traffic.
_cs_#contentsquare.comHTTPSession/
_cs_ccontentsquare.comHTTP13 monthsDetermines whether the visitor has accepted the cookie consent box, ensuring that the cookie consent request will not be presented on a repeat visit.
has_jsorange.beHTTPSessionRecords whether or not the user has JavaScript enabled in their browser.
languageorange.beHTTP249 daysStores the user's preferred language on the website.
SEGMENTorange.beHTTP249 daysUsed to determine whether the visitor is an individual or a business.
usbl.#.c.#orange.beHTMLPersistentCaptures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences)
usblsorange.beHTTPSessionCaptures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences)
form_keyorange.beHTTP1 dayEnsures the visitor's security when navigating the site by preventing the falsification of requests between sites. This cookie is essential for the security of the website and the visitor.
JSESSIONIDnr-data.netHTTPSessionPreserves user states in page requests.
mage-cache-sessideshop.orange.beHTTPSessionThis cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-storageeshop.orange.beHTTPSessionThis cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-storage-section-invalidationeshop.orange.beHTTPSessionThis cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-timeouteshop.orange.beHTMLPersistentThis cookie is needed as part of the cache function. The website uses a cache to optimize response time between the visitor and the website. The cache is usually stored on the visitor's browser.
mage-messageseshop.orange.beHTTP1 yearNecessary for the website’s chat-box functionality.
mage-translation-file-versioneshop.orange.beHTTPSessionUsed as part of the language settings on the website. Facilitates translation into the visitor's preferred language..
mage-translation-storageeshop.orange.beHTTPSessionUsed as part of the language setting on the website. Facilitates translation into the visitor's preferred language.
PHPSESSIDorange.beHTTP1 yearPreserves the user's session state in all page requests.
incap_ses_#orange.beHTTPSessionPreserves the user’s states in page requests.
pa-lbusiness.orange.beHTMLPersistentRequired for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
pa-l_enabledbusiness.orange.beHTMLPersistentRequired for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
visid_incap_#orange.beHTTP1 yearPreserves the user’s states in page requests.
CFTOKENbusiness.orange.beHTTP30 yearThis cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie.
langads.linkedin.comHTTPSessionRemembers the language version of a website chosen by the user.
IDemail-match.comHTTP13 monthsPreserves the user’s session state in all page requests.
JSESSIONSIDnr-data.netHTTPSessionPreserves the user’s states in page requests.

3.2 Analytical cookies

Cookie nameSupplierTypeExpirationDescription
_cs_idcontentsquare.comHTTP13 monthsRecords statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator.
_cs_sorange.beHTTP1 dayThis cookie is used to identify the frequency of visits and the length of time a visitor stays on the website. The cookie is also used to determine how many and which subpages the visitor visits on a website. This information can be used by the website to optimize the domain and its subpages.
_gaorange.beHTTP1 yearStores a unique identifier used to generate statistical data on how the visitor uses the website.
_gatorange.beHTTP1 dayUsed by Google Analytics to monitor the frequency of requests.
_gidorange.beHTTP1 datStores a unique identifier used to generate statistical data on how the visitor uses the website.
bounceadnxs.comPixelSessionDetermines whether a visitor leaves the website immediately. This information is used by the website operator for internal statistical and analysis purposes.
collectgoogle-analytics.comPixelSessionUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
_utmaorange.beHTTP2 yearsCollects data on the number of times a user has visited the website and the dates of the first and last visits. Used by Google Analytics.
_utmborange.beHTTP1 jourStores a time stamp with the exact time the user accessed the website. Used by GoogleAnalytics to determine the length of time a user visits a website.
_utmcorange.beHTTPSessionRecords a time stamp with the exact time the user leaves the website. Used by Google Analytics to determine the duration of a website visit.
_utmtorange.beHTTP1 dayUsed to control the frequency of requests to the server.
_utmzorange.beHTTP6 monthsCollects data on the user's origin, search engine used, link followed and the search term entered. Used by Google Analytics.
_hjidorange.beHTTP1 yearSets a unique identifier for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
personalization_idtwitter.comHTTP2 yearsThis cookie is generated by Twitter. It allows the visitor to share content from the website on their Twitter profile.
segadnxs.comPixelSessionEnregistre des données statistiques sur le comportement des visiteurs sur le site web. Utilisé pour des analyses internes par l’opérateur du site web.
mousestats_simousestats.comHTTP1 dayRecords statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator..
mousestats_vimousestats.comHTTP5 yearsUsed to develop heat maps of web pages (most clicked links, scrolling speed, use of forms...). Visitor analysis cookie to distinguish between a single user’s individual browsing sessions.
pageviewc.contentsquare.netPixelSessionTool used by Orange Belgium to determine which parts of the website are most often accessed, as well as other parameters including average time spent on the page before the user leaves for another Orange Belgium web page or another website...
CFIDbusiness.orange.beHTTP30 yearsThis cookie is used in context with the "Cftoken" cookie. The cookie stores a specific identification for the visitor and the visitor's device and browser.
pa-lbusiness.orange.beHTMLPersistentRequired for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
pa-l_enabledbusiness.orange.beHTMLPersistentRequired for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
visid_incap_#orange.beHTTP1 yearPreserves the user’s states in page requests.
CFTOKENbusiness.orange.beHTTP30 yearsThis cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie.
langads.linkedin.comHTTPSessionRemembers the language version of a website chosen by the user.
IDemail-match.comHTTP13 yearsPreserves the user’s session state in all page requests.
JSESSIONSIDnr-data.netHTTPSessionPreserves the user’s states in page requests.

3.3 Marketing cookies

Cookie nameSupplierTypeExpirationDescription
_fbporange.beHTTP3 monthsUsed by Facebook to deliver a range of advertising products such as real-time auctions from third-party advertisers.
_scidorange.beHTTP13 monthsSets a unique identifier for the visitor, which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to submit real-time offers.
AA003atdmt.comHTTP3 monthsCollects information about the behaviour of visitors to several websites. This information is used on the website to offer relevant advertising.
anjadnxs.comHTTP3 monthsStores a unique identifier that recognizes a user's returning device. The identifier is used for targeted advertising.
ATNatdmt.comHTTP3 monthsAllows targeted ads based on behavioral profile and geographic location.
frfacebook.comHTTP3 monthsUsed by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers.
https://cx.atdmt.com/atdmt.comPixelSessionAssigns the visitor a unique identifier which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to bid in real time.
IDEdoubleclick.netHTTP1 yearUsed by Google DoubleClick to record and report on the actions of the website user after viewing or clicking on one of the advertiser's ads, in order to measure the effectiveness of an ad and to present targeted ads to the user.
MUIDbing.comHTTP1 yearWidely used by Microsoft as a unique user ID. The cookie allows the user to be tracked by synchronizing the ID across multiple Microsoft domains.
MUIDBbing.comHTTP1 yearRecords visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising across websites.
pagead/1p-user-list/#google.comPixelSession/
TDCPMadsrvr.orgHTTP1 yearStores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
TDIDadsrvr.orgHTTP1 yearStores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
test_cookiedoubleclick.netHTTP1 dayUsed to check if the user's browser supports cookies.
trfacebook.comPixelSessionUsed by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers.
utag_mainorange.beHTTP1 yearUsed by Tealium Tag Manager to store a unique visitor ID, a session ID and to keep track of the visitor's interaction with the website, such as the last page viewed.
uuidmathtag.comHTTP1 yearCollects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements.
uuid2adnxs.comHTTP3 monthsStores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
uuidcmathtag.comHTTP1 yearCollects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements.
_hjIncludedInSampleorange.beHTTPSessionDetermines whether the user's navigation should be recorded in a certain statistical place holder.
activity;xspdoubleclick.netPixelSession/
ads/ga-audiencesgoogle.comPixelSessionUsed by Google AdWords to re-engage visitors that are likely to convert into customers based on their online behavior across websites.
event/imgmathtag.comPixelSession/
i/adsctt.coPixelSessionThe cookie is used by Twitter.com to determine the number of visitors accessing the website through Twitter advertising content.
mt_mopmathtag.comHTTP29 daysCollects data about the user's visits to the website, such as which pages were loaded. The recorded data is used for targeted advertisements.
pixeloutbrain.comPixelSession/
r/collectdoubleclick.netPixelSessionThis cookie is used to send data about the visitor's device and behavior to Google Analytics. It tracks the visitor across devices and marketing channels.
trackteads.tvPixelSession/
tuuid360yield.comHTTP3 monthsCollects data about the user's visits to the website, such as the number of visits, average time spent on the site and pages loaded, for the purpose of displaying targeted advertisements.
tuuid_lu360yield.comHTTP3 monthsContains a unique visitor identifier, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize relevance of ads and ensure that the visitor does not see the same ads multiple times.
m_cntselligent.comHTTPSessionCookie to capture visitor interests and customize email marketing campaigns (including newsletters).
m_sesselligent.comHTTPSessionCookie to capture visitor interests and customize email marketing campaigns (including newsletters).
Byahoo.comHTTP1 yearCollects anonymous data about user visits to the website, such as the number of visits, average time spent on the site and pages loaded. The recorded data is used to categorize users' interests and demographic profiles in order to tailor website content to the visitor.
spskynet.reevoo.comHTTP1 yearUsed to implement Spotify audio content on the website. May also be used to record user interaction and preferences relating to audio content. This cookie may be used for statistical and marketing purposes.
__utmvc#business.orange.beHTTP1 yearCollects information about the behaviour of visitors to several websites. This information is used on the website to optimize the relevance of advertising.
bcookieLinkedin.comHTTP2 yearsUsed by social networking service LinkedIn to track usage of integrated services.
bscookieLinkedin.comHTTP2 yearsUsed by social networking service LinkedIn to track usage of integrated services.
GPSyoutube.comHTTP1 dayStores a unique identifier on mobile devices to enable tracking based on GPS location.
lidcLinkedin.comHTTP1 dayUsed by social networking service LinkedIn to track usage of integrated services.
nlbi_#orange.beHTTPSession/
PREFyoutube.comHTTP8 monthsStores a unique identifier used by Google to keep statistics on how visitors use YouTube videos on different websites.
UserMatchHistoryLinkedin.comHTTP29 daysUsed to track visitors across multiple websites to present relevant advertising based on visitor preferences.
VISITOR_INFO1_LIVEyoutube.comHTTP180 daysAttempts to estimate user bandwidth on pages with embedded YouTube videos.
YSCyoutube.comHTTPSessionRecords a unique identifier to keep track of which YouTube videos the user has viewed.
yt-remote-cast-installedyoutube.comHTMLSessionStores the user's video player preferences for embedded YouTube videos.
yt-remote-connected-devicesyoutube.comHTMLPersistentStores the user's video player preferences for embedded YouTube videos.
yt-remote-device-idyoutube.comHTMLPersistentStores the user's video player preferences for embedded YouTube videos.
yt-remote-fast-check-periodyoutube.comHTMLSessionStores the user's video player preferences for embedded YouTube videos.
yt-remote-session-appyoutube.comHTMLSessionStores the user's video player preferences for embedded YouTube videos.
yt-remote-session-nameyoutube.comHTMLSessionStores the user's video player preferences for embedded YouTube videos.
c4dcrm4d.comHTTP299 days/
device_kdatakdata.frHTTP1 year/
smarttag/squadatast/orphan/userinfocrm4d.comPixelSession/
synckdata.frPixelSessionCollects data on visitor behaviour and interaction. This data is used to optimize the website and present more relevant advertisements on the site.
thirdkdata.frHTTPSession/
v3pinterest.comPixelSession/
zczeotap.comHTTP10 yearsRecords visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising on the websites.

4. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?

Cookies from Orange Belgium websites can be blocked via the browser settings. Although the Orange website will still be available, certain functionalities will no longer function as intended.

For example, it is possible that purchasing products via our e-shop, registering in the customer area or topping up your top-up card online will no longer work as expected.

If you do not wish to lose certain website functions, you can block cookies. However, it would be unfortunate not to be able to use these functions or only to a limited extent.

5. How do I block cookies?

The process for managing/blocking cookies varies according to your browser. Below are the processes for the most common browsers :

5.1 Chrome

  1. Open Chrome on your computer
  2. Select "More" in the upper right corner (three dots in the upper right corner) > "Settings".
  3. Select "Advanced" at the bottom to see more settings.
  4. Under "Privacy & Security", click on "Cookies and other site data".
  5. At the bottom, click on "Add" next to "Sites that can never use cookies".
  6. Enter the Orange website address (www.orange.be)
  7. Click on "Add" to block cookies from the Orange website

For more information, click here.

5.2 Firefox

  1. Go to the website you want to block cookies from being installed in Firefox, in this case from www.orange.be
  2. In the menu bar, click "Tools" and select "Page Info" from the drop-down menu.
  3. In the "Page Info" window, select the "Permissions" panel.
  4. Underneath "Set Cookies", remove the check mark from "Use Default".
  5. Change the setting to "Block".
  6. Close the "Page Info" window.

For more information, click here.

5.3 Microsoft Edge

  1. In the Edge application, navigate to "More" (indicated by three dots) > "Settings".
  2. Click on "Cookies and Site Permissions".
  3. Under "Cookies and Data Stored" > "Manage and Delete Cookies and Site Data", choose the option that suits you best:
    1. With the "Allow sites to save and read cookies data" option unchecked, no website can store cookies on your computer.
    2. The "Block third-party cookies" option allows you to install cookies from the website you’re visiting, but blocks all third-party cookies.

For more information, clickhere.

5.4 Safari (Mac)

  1. Open Safari and click on "Safari" in the top right corner, then click "Preferences".
  2. In the "Preferences" window, select the "Privacy" tab and then perform one or more of the steps below:
    1. Prevent commercial cookies from being installed on your system: Select "Prevent cross-site tracking".
      1. Cookies and website data are deleted unless you visit and use the trackers' websites.
    2. Block all types of cookies from all websites: Select "Block all cookies".
      1. Websites, third parties and advertisers may not store cookies and other website-related data on your system.

For more information, click here.

5.5 Internet Explorer

  1. Select the "Tools" button in Internet Explorer and then select "Internet Options".
  2. Open the "Privacy" tab and select the "Advanced" button under "Settings" to view more settings
  3. Indicate whether you wish to accept or block direct cookies, as well as third-party cookies, or whether you wish to be notified when a website attempts to store cookies.

For more information, click here.

6. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?

In this case, we advise you to delete any current cookies from the Orange Belgium websites from your browser. When you visit the website again, the cookies will be replaced and your preferences and marketing profile will be reset.

The method for deleting cookies is different for each browser. Below you will find manuals for the most common browsers:

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