Get your faulty devices repaired

Easy Repair repair your devices within a rapid turnaround time so that you can be in touch with your customers and colleagues again as quickly as possible.

 

What services are offered by Easy Repair?

  • The free repair of faulty devices still under warranty.
  • A repair quote if you are beyond your warranty period or if the fault is not covered under the terms of the manufacturer’s warranty. What if you choose not to have it repaired? You get your device back for €30 (excluding VAT).

 

So how does the repair process work?

To arrange a repair, you just have one form to fill out.

  1. For a faulty device, fill out the appropriate form on the customer zone. You will be given an individual reference number for each repair.
  2. Put the printed form together with your device. If the device is no longer under warranty, please also include your proof of purchase (a copy of the invoice).
  3. Our logistics partner will come and collect your device from the office, carry out the repair and return it to you.

 

How do I track the status of my repair?

You can check the status of your repair at any time by simply entering the repair reference code, the IMEI number, make or number.

The status of your device repair can be seen in the “Easy Repair” app in your Customer Zone.




Are you lost?

This page is dedicated to businesses. If you are a residential customer, please go to the Orange site destined to residentials.

 

Orange voor particulieren Orange pour particuliers

Answer not found? Please contact us

In Belgium

From an Orange phone

5995Numero gratuit

From another phone

02 745 95 00local rate


In roaming

For all phones

+32 2 745 95 00local rate

Administrative questions

From Monday to Saturday: 8am › 8pm

 

Technical questions

From Monday to Sunday: 8am › 8pm