Hulp & Support What are the activation periods?
Here is the average activation period for requests made in the Customer Zone. Attention: the changes only become visible in the Customer Zone at the end of two days.
|
Request |
Activation period |
|
New number |
Within two working days |
|
Modification of options |
Within a few minutes |
|
Change of Shape formula |
In the next invoicing cycle |
|
Renewal of SIM card |
Within a few minutes |
|
Suspension |
Within a few minutes |
|
Reactivation |
Within a few minutes |
|
Delivery of device |
If the device is in stock, the average delivery period is 5 working days. |
|
Delivery of SIM card |
Within 5 working days |
What should I do if I did not receive an e-mail confirming activation of a mobile card or services?
You can call Customer Service to verify whether the request arrived safely. If you received a confirmation at the time of sending the request, but no confirmation of its processing, you can call Customer Service and provide the order number that is given in the title of the order´s confirmation e-mail.