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Hulp & Support How can I pay my invoice?

There are several ways to pay your invoices :

 

Online via your Customer Zone

Be careful : only the end-users of Invoice-Split contracts can pay their invoice via the customer zone

  • In the top right of the home page of your Customer Zone you will find your outstanding invoices under ‘View your invoices’. Click ‘Pay online’ next to the invoice you wish to pay.
  • In the ‘View your invoices’ section in the Customer Zone you’ll find an overview of the 18 most recent outstanding invoices with the mention ‘Payable before:’. Click ‘Pay online’ to pay the invoice of your choice.
  • In the next screen you get confirmation of the invoice you selected. Click ‘Pay’ to confirm your choice.
  • Select the card type you want to use for your payment, enter the data of the card and follow the rest of the instructions.

 

Via bank transfer

Please copy the data listed on the invoice as well as the structured communication.

 

Via credit card

You can make a one-off payment using your credit card by calling the customer service at 5995.

 

Via direct debit using your credit card

Set up payment via direct debit as follows: go to an Orange shop with your identity card and your credit card or email a copy of your credit card and ID card (front and back) to dom_Payments@orange.be.

 

Via direct debit

Via your bank account (fill in the document you can find here (SEPA document) and send it to the address listed in the document)

 

Did you opt for direct debit with your subscription request?

Then your bank will need approximately six weeks to approve and set up the direct debit and send confirmation to Orange.

As long as you receive a transfer form with your invoice you need to carry out the payment yourself. This means the direct debit has not yet been activated.

 

Did your bank refuse the direct debit?

If so you must pay the outstanding balance via bank transfer. Remember to use the 12-digit structured communication. Our bank account number is 210-0233599-75 (IBAN BE05 210-0233599-75, BIC (Swift Code) GE BA BE BB)

Attention:  a bank transfer does not constitute proof of payment but a bank statement of the transfer does. Please do not hesitate to contact our customer service if you are temporarily unable to settle an invoice. Together we will look for a suitable solution and this way you can avoid payment reminders.

 

What do I do if my direct debit wasn’t collected?

In this case contact your bank. They’ll be able to tell you why payment didn’t go through. However, we do ask that you make payment via an alternative method at your earliest convenience.

 

Where can I find the structured communication?

  • on the first page of your invoice under ‘Total invoice amount’.
  • on the first tab ‘Invoice’ of your xls invoice, under the total invoice amount.