I'm going abroad

What do I need to do before I leave?

  • Make sure your roaming option is activated.
  • Make sure your MMS option is activated.
  • Make sure all the numbers in your contacts list include the country code (for Belgium, it's +32 or 0032).
  • Make sure you can recharge your mobile when you're abroad.


How do I call Belgium?

International code – Country code for Belgium – number of the person you want to call.

(For Belgium: +32 or 0032)


How do I call abroad?

Just use your contact's number.


How do I receive a call?

  • Receiving calls works in the same way as it does in Belgium.
  • Each call is billed according to our standard rates
  • If your contact leaves a message on your Voice Mail, the call is not billed.


How do I listen to Voice Mail messages?

When you're abroad, you can access your voice messages by calling 0032 495 95 55 53.


    Useful numbers

    • customer services: +32 2 745 94 97 or +32 2 745 9950 
    • Stolen mobile phone: +32 495 95 95 00
    • International emergency number (police, fire, ambulance): 112