How can I pay my invoices?

You can pay your bills in various ways

  • by bank transfer

Please use the information included with the invoice as well as the VCS payment identification number.

  • by credit card

You can make a single credit card payment for an amount by calling customer service at 5995

  • by direct debit from your credit card

You can either go to an Orange Shop with your identity card and your credit card or send a copy of both sides of your credit card and identity card by mail to dom_Payments@orange.be

  • by automatic bank order.

Click here to get the SEPA document.

 

If, when you arrange your subscription, you choose direct debit

your bank will need 6 weeks to approve, open and confirm this direct debit in favour of Orange.

If your bills have a transfer form attached, you must make the payment yourself. This means that your direct debit has not yet been activated.

 

If your bank refuses the direct debit

We will then ask you to settle your bill by bank transfer, not forgetting to quote the twelve digits correctly. Our account number is 210-0233599-75 (IBAN BE05 210-0233599-75, BIC (Swift Code) GE BA BE BB).

Note: a transfer order is not a proof of payment but a bank statement does fulfill this function.

Do not hesitate to contact our Customer Services if you cannot pay your bill immediately. We will agree on a solution that suits you while avoiding any reminder costs.

 

If your automatic bank order did not go through

Contact your bank to find out why. However, please pay your invoice as soon as possible using another payment method.

 

You’ll find the structured payment message:

  • On the first page of your invoice, under the text “Total invoice amount”.
  • In the first tab “Invoice” of your Xls invoice, below the total amount to pay.