Your invoice contains a lot of information. But where do these costs come from? Find out more on your invoice.
Each bill includes the calls for the preceding billing period, as well as the subscription charge(s) and charges for options for the next billing period.
If you have activated a new number or additional service, you pay the subscription charges for the following month, and a pro-rata amount for the period between the day of activation and the last day of the billing period.
The first bill issued shows the subscription charges for the period between the activation date and the end of the first complete billing cycle.
Example: We activated your subscription on 1st November. On the 8th November, you receive your first bill. It lists not only the subscription charges from 8th November to 7th December, but also the subscription charges for the first 8 days of November.
The amount of your first bill is thus higher because you pay for the period from 1st November to 7th December.
On your next bill you only pay the subscription charges for the period from 8th December to 7th January.
Each month you pay the subscription charges for the coming month. If you stop your subscription or a paid option during this month, we will refund you the difference between the subscription charges paid and the actual period of use. Usage costs during the period of use are included in the final bill.
How is the refund worked out?
The subscription charges for the whole month are divided by the number of days in the month and then multiplied by the number of non-active days.
Do you still have questions? Do not hesitate to contact our Customer Services. One of our members of staff will run through your bill with you and give you detailed explanations.