I've paid my bill and I can't make any more calls. What should I do?

There are two possible explanations.

  • The payment has gone through but has not yet arrived in our account. Please note the time needed to process a payment. Some banks need a few working days.  
  • You may not have made a structured payment (VCS). The exact payment details appear on your bill in your Customer Zone. You will then be able to check to see whether Orange has received your payment correctly. If not, call customer services on 5995 from your mobile.

Are you lost?

This page is dedicated to businesses. If you are a residential customer, please go to the Orange site destined to residentials.


Orange voor particulieren Orange pour particuliers

Answer not found? Please contact us

In Belgium

From an Orange phone

5995Numero gratuit

From another phone

02 745 95 00local rate

In roaming

For all phones

+32 2 745 95 00local rate

Administrative questions

From Monday to Saturday: 8am › 8pm


Technical questions

From Monday to Sunday: 8am › 8pm