There are two possible explanations.
- The payment has gone through but has not yet arrived in our account. Please note the time needed to process a payment. Some banks need a few working days.
- You may not have made a structured payment (VCS). The exact payment details appear on your bill in your Customer Zone. You will then be able to check to see whether Orange has received your payment correctly. If not, call customer services on 5995 from your mobile.