Network

Calls over WiFi

Do you sometimes get weaker mobile network coverage, but you’re connected to WiFi?

From now on you can call where you couldn’t call before, via a WiFi network. Calling via WiFi can be the ideal solution for you if you have poor coverage of the mobile network at home or at the office. The only thing you need to enable this feature is a compatible smartphone.

Advantages

Simple

You don’t need a separate app to enjoy this feature, just switch on the feature in your settings.

Automatic

Your smartphone searches for the strongest network for calls, whether it's the WiFi network or Orange's mobile network.

Accessible

Shape formulas from Shape Basic to Shape Traveller, Shape Corporate and all other tariff plans with 4G are compatible with VoWifi.

Comfort

Call anywhere in Belgium with your smartphone via WiFi, even if you do not receive a 2G, 3G or 4G signal.

No extra costs

You pay no more than when you call normally, whether you are calling via WiFi or via the mobile network.

Switch on this service

On iOS

iOS 11.3 or more should be installed on your iPhone, and the most recent carrier settings. This update will follow in the coming days through a pop-up. This pop-up allows you to validate and update your carrier settings.

For a manual update, these are the possibilities:

  • either you connect your iPhone with your computer and iTunes. Carry out the most recent update.
  • either you go to Settings > General > About. The pop-up with "Update carrier settings" will appear automatically.

Now you can enable calling over WiFi: go to Settings > Mobile data > Wi-Fi calling > Wi-Fi calling on this iPhone > ON

On Android

The last software update has to be installed on your device.

For a manual update, these are the possibilities:/p>

  • either you connect your Samsung with your computer and the Smart Switch application. Carry out the most recent update.
  • either you go to Settings > Software update > Download update manually. ZMake sure you are connected through Wi-Fi, the update is 1,2 GB large.

Now you can enable calling over Wi-Fi: go to Phone > Call Settings > Wi-Fi calling > ON.

Compatible devices

Apple iPhone (iOS)

  • iPhone XS Max
  • iPhone XS
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone SE
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6 Plus
  • iPhone 6
  • iPhone 5s (not compatible with VoLTE)

Huawei (Android)

  • Huawei P20
  • Huawei P20 Pro

Orange (Android)

  • Orange Dive 73
  • Orange Rise 54

Samsung Galaxy (Android)

  • Samsung Galaxy A3 2017
  • Samsung Galaxy A5 2017
  • Samsung Galaxy A8
  • Samsung Galaxy A6 2018
  • Samsung Galaxy A6 Plus 2018
  • Samsung Galaxy A7 2018
  • Samsung Galaxy A9 2018
  • Samsung Galaxy XCover 4
  • Samsung Galaxy S7/S7 Edge
  • Samsung Galaxy S8/S8 Plus/S8 Plus dual SIM
  • Samsung Galaxy S9/S9 Plus
  • Samsung Galaxy J3 2017
  • Samsung Galaxy J4+
  • Samsung Galaxy J5 2017
  • Samsung Galaxy J6 2018
  • Samsung Galaxy J6+
  • Samsung Galaxy J7 2016
  • Samsung Galaxy J7 2017
  • Samsung Galaxy Note8
  • Samsung Galaxy Note9