Trends Trends shaping customer experience
In today’s digital world, customers expect fast, personalized, and seamless interactions across multiple channels. Here’s what businesses are facing:
CX Success Helping you create great music for your customers
In customer experience, we believe in the power of orchestration. Why? Because every department that impacts customer experience needs to work in harmony. If departments aren’t aligned — and if data isn’t flowing — the experience breaks down. Strong alignment across CX domains, organisational structure, and customer data is essential — and this is exactly where Orange Business stands out.
Advantages Why choose CCaaS?
Our CCaaS solutions are a key driver of customer experience success. It’s a cloud-based solution that allows businesses to manage their customer services (phone, chat, email, social media, etc.) without having to manage complex infrastructures. It allows companies to communicate proactively with their customers and deliver fast, intuitive and easy solutions.
Key benefits
Flexibility and scalability
- Easily adapt to changing needs.
- Add or remove features based on business size.
Cost reduction
- No initial investment in expensive hardware.
- Pay-as-you-go model.
Access to the latest technologies
Advanced tools such as AI for conversation analysis or chatbots.
Improved Customer Experience
Better management of requests via multiple channels.
How we help you succeed End-to-end support for your CX transformation
Audit & consult
- Assess your needs and digital maturity
- Propose the best solutions to transform your customer experience
Integrate & connect
- Integrate your data and remove silos
- Package solutions with voice and connectivity service
Deploy & train
- Plan, deploy and integration of the solution
- Provide training for smooth adoptation
Support & Service adoption
- Technical support from certified experts
- Customer success management to ensure continuous improvement
Customised collaboration We are proud to be chosen as partner
ACEG They put their trust in us
ACEG is Belgium’s largest inspection services company. Through digitalisation, the company simplified a large number of processes while optimizing customer communications.
Customer service is central
To put even greater emphasis on client satisfaction, ACEG implemented an advanced customer services solution. How was the transition to that platform and what are the benefits? Watch the video and find out.
Context Optimise your communications through an omnichannel strategy
In a fast-changing digital world, companies cannot afford to only be reachable by telephone and email. Customers expect efficient and seamless communication through a variety of channels.
Focus on customer satisfaction
In this white paper we explain how we can help companies meet these expectations through omnichannel customer engagement. We reflect on the implementation, challenges and impact, while looking ahead to the future.
Get in touch Ready to transform your customer experience?
Let’s get started!
Contact us today and explore how Orange Business can help you deliver exceptional customer experiences with CCaaS.
Please, take a moment to fill in the contact form and our experts will get back to you as soon as possible to answer any questions you may have.
