Cookies

1. 1. What are cookies?

Cookies are small text files that the Orange Belgium website may place on your device to adapt the website to your preferences, offer you personalized advertising and help improve the site and user experience. These text files contain numeric or alphanumeric values that include your preferences or other parameters (such as a unique identifier).

One cookie may, for example, record the language that you selected on your first visit to one of our websites or the username that you used to log in to the customer area in order to automatically fill it in on your next visit. These types of cookies save you having to perform these actions again the next time you visit one of our websites, and fall into the category of "functional cookies". They are designed to ensure that the website functions optimally and that your preferences (such as language, region and shopping cart contents) are stored and applied automatically the next time you visit one of our websites.

In addition to "functional cookies", "analytical cookies" will also be placed on your system. We strive to constantly improve our website, and use analytical cookies to help us achieve this. They enable us to see which pages of our websites are opened more frequently than others, how long each web page is viewed on average, how the visitor reached that page and how they navigate the website. This allows us to ensure that all pages are relevant and complete, and that users have an optimal experience on our website.

We also place cookies on your system for marketing purposes. The purpose of these cookies is to customize the information (advertisements) presented to you on our website, as well as on other websites that display advertisements for Orange Belgium products or services that may be of interest to you (based on your previous visits to one of the Orange Belgium websites).

These cookies belong to the "marketing cookies" category, and generally contain unique identifiers that allow Orange Belgium, as well as other third party services, to identify you when you visit another website in order to display relevant Orange Belgium advertisements.

2. When will cookies be stored on my system?

As soon as you start browsing one of our websites, all cookies (described below in this policy) are stored on your system. You grant Orange permission to use data from these cookies to tailor the website to your preferences, to provide you with personalized advertising and to improve our websites.

3. Which cookies will Orange Belgium store on my system?

This list is an overview of the current cookies for the main website/domain (orange.be) and all sub-sites/sub-domains (such as eshop.orange.be, corporate.orange.be etc.). Check this policy regularly for changes to the cookies used:

3.1 Functional cookies

Cookie name Supplier Type Expiration Description
__cfduid mousestats.com HTTP 1 year Used by the Cloudflare content network to identify trusted web traffic.
_cs_# contentsquare.com HTTP Session /
_cs_c contentsquare.com HTTP 13 months Determines whether the visitor has accepted the cookie consent box, ensuring that the cookie consent request will not be presented on a repeat visit.
has_js orange.be HTTP Session Records whether or not the user has JavaScript enabled in their browser.
language orange.be HTTP 249 days Stores the user's preferred language on the website.
SEGMENT orange.be HTTP 249 days Used to determine whether the visitor is an individual or a business.
usbl.#.c.# orange.be HTML Persistent Captures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences)
usbls orange.be HTTP Session Captures feedback from visitors to the Orange Belgium website. This cookie is used to determine whether a user is a new or returning visitor to the Orange website in order to present the feedback request only to those who have not yet visited the site (storage of feedback preferences)
form_key orange.be HTTP 1 day Ensures the visitor's security when navigating the site by preventing the falsification of requests between sites. This cookie is essential for the security of the website and the visitor.
JSESSIONID nr-data.net HTTP Session Preserves user states in page requests.
mage-cache-sessid eshop.orange.be HTTP Session This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-storage eshop.orange.be HTTP Session This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-storage-section-invalidation eshop.orange.be HTTP Session This cookie is used for load balancing. It is used to optimize the response rate between the visitor and the site by spreading the traffic load over several links or servers in the network.
mage-cache-timeout eshop.orange.be HTML Persistent This cookie is needed as part of the cache function. The website uses a cache to optimize response time between the visitor and the website. The cache is usually stored on the visitor's browser.
mage-messages eshop.orange.be HTTP 1 year Necessary for the website’s chat-box functionality.
mage-translation-file-version eshop.orange.be HTTP Session Used as part of the language settings on the website. Facilitates translation into the visitor's preferred language..
mage-translation-storage eshop.orange.be HTTP Session Used as part of the language setting on the website. Facilitates translation into the visitor's preferred language.
PHPSESSID orange.be HTTP 1 year Preserves the user's session state in all page requests.
incap_ses_# orange.be HTTP Session Preserves the user’s states in page requests.
pa-l business.orange.be HTML Persistent Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
pa-l_enabled business.orange.be HTML Persistent Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
visid_incap_# orange.be HTTP 1 year Preserves the user’s states in page requests.
CFTOKEN business.orange.be HTTP 30 year This cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie.
lang ads.linkedin.com HTTP Session Remembers the language version of a website chosen by the user.
ID email-match.com HTTP 13 months Preserves the user’s session state in all page requests.
JSESSIONSID nr-data.net HTTP Session Preserves the user’s states in page requests.

3.2 Analytical cookies

Cookie name Supplier Type Expiration Description
_cs_id contentsquare.com HTTP 13 months Records statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator.
_cs_s orange.be HTTP 1 day This cookie is used to identify the frequency of visits and the length of time a visitor stays on the website. The cookie is also used to determine how many and which subpages the visitor visits on a website. This information can be used by the website to optimize the domain and its subpages.
_ga orange.be HTTP 1 year Stores a unique identifier used to generate statistical data on how the visitor uses the website.
_gat orange.be HTTP 1 day Used by Google Analytics to monitor the frequency of requests.
_gid orange.be HTTP 1 dat Stores a unique identifier used to generate statistical data on how the visitor uses the website.
bounce adnxs.com Pixel Session Determines whether a visitor leaves the website immediately. This information is used by the website operator for internal statistical and analysis purposes.
collect google-analytics.com Pixel Session Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
_utma orange.be HTTP 2 years Collects data on the number of times a user has visited the website and the dates of the first and last visits. Used by Google Analytics.
_utmb orange.be HTTP 1 jour Stores a time stamp with the exact time the user accessed the website. Used by GoogleAnalytics to determine the length of time a user visits a website.
_utmc orange.be HTTP Session Records a time stamp with the exact time the user leaves the website. Used by Google Analytics to determine the duration of a website visit.
_utmt orange.be HTTP 1 day Used to control the frequency of requests to the server.
_utmz orange.be HTTP 6 months Collects data on the user's origin, search engine used, link followed and the search term entered. Used by Google Analytics.
_hjid orange.be HTTP 1 year Sets a unique identifier for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
personalization_id twitter.com HTTP 2 years This cookie is generated by Twitter. It allows the visitor to share content from the website on their Twitter profile.
seg adnxs.com Pixel Session Enregistre des données statistiques sur le comportement des visiteurs sur le site web. Utilisé pour des analyses internes par l’opérateur du site web.
mousestats_si mousestats.com HTTP 1 day Records statistical data on the behaviour of visitors to the website. Used for internal analysis by the website operator..
mousestats_vi mousestats.com HTTP 5 years Used to develop heat maps of web pages (most clicked links, scrolling speed, use of forms...). Visitor analysis cookie to distinguish between a single user’s individual browsing sessions.
pageview c.contentsquare.net Pixel Session Tool used by Orange Belgium to determine which parts of the website are most often accessed, as well as other parameters including average time spent on the page before the user leaves for another Orange Belgium web page or another website...
CFID business.orange.be HTTP 30 years This cookie is used in context with the "Cftoken" cookie. The cookie stores a specific identification for the visitor and the visitor's device and browser.
pa-l business.orange.be HTML Persistent Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
pa-l_enabled business.orange.be HTML Persistent Required for the integration of Pinterest on the website. Pinterest.com provides audiovisual services on the website.
visid_incap_# orange.be HTTP 1 year Preserves the user’s states in page requests.
CFTOKEN business.orange.be HTTP 30 years This cookie is used to determine the type of device used by the visitor so that the website can be displayed correctly. This information is stored in the "CFID" cookie.
lang ads.linkedin.com HTTP Session Remembers the language version of a website chosen by the user.
ID email-match.com HTTP 13 years Preserves the user’s session state in all page requests.
JSESSIONSID nr-data.net HTTP Session Preserves the user’s states in page requests.

3.3 Marketing cookies

Cookie name Supplier Type Expiration Description
_fbp orange.be HTTP 3 months Used by Facebook to deliver a range of advertising products such as real-time auctions from third-party advertisers.
_scid orange.be HTTP 13 months Sets a unique identifier for the visitor, which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to submit real-time offers.
AA003 atdmt.com HTTP 3 months Collects information about the behaviour of visitors to several websites. This information is used on the website to offer relevant advertising.
anj adnxs.com HTTP 3 months Stores a unique identifier that recognizes a user's returning device. The identifier is used for targeted advertising.
ATN atdmt.com HTTP 3 months Allows targeted ads based on behavioral profile and geographic location.
fr facebook.com HTTP 3 months Used by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers.
https://cx.atdmt.com/ atdmt.com Pixel Session Assigns the visitor a unique identifier which allows third-party advertisers to target the visitor with relevant advertising. This matching service is provided by third-party advertising platforms, making it easier for advertisers to bid in real time.
IDE doubleclick.net HTTP 1 year Used by Google DoubleClick to record and report on the actions of the website user after viewing or clicking on one of the advertiser's ads, in order to measure the effectiveness of an ad and to present targeted ads to the user.
MUID bing.com HTTP 1 year Widely used by Microsoft as a unique user ID. The cookie allows the user to be tracked by synchronizing the ID across multiple Microsoft domains.
MUIDB bing.com HTTP 1 year Records visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising across websites.
pagead/1p-user-list/# google.com Pixel Session /
TDCPM adsrvr.org HTTP 1 year Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
TDID adsrvr.org HTTP 1 year Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
test_cookie doubleclick.net HTTP 1 day Used to check if the user's browser supports cookies.
tr facebook.com Pixel Session Used by Facebook to offer a range of advertising products such as real-time auctions from third-party advertisers.
utag_main orange.be HTTP 1 year Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to keep track of the visitor's interaction with the website, such as the last page viewed.
uuid mathtag.com HTTP 1 year Collects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements.
uuid2 adnxs.com HTTP 3 months Stores a unique identifier that recognizes a returning user device. The identifier is used for targeted advertising.
uuidc mathtag.com HTTP 1 year Collects data about the user's visits to the website, including which pages were accessed. The recorded data is used for targeted advertisements.
_hjIncludedInSample orange.be HTTP Session Determines whether the user's navigation should be recorded in a certain statistical place holder.
activity;xsp doubleclick.net Pixel Session /
ads/ga-audiences google.com Pixel Session Used by Google AdWords to re-engage visitors that are likely to convert into customers based on their online behavior across websites.
event/img mathtag.com Pixel Session /
i/adsct t.co Pixel Session The cookie is used by Twitter.com to determine the number of visitors accessing the website through Twitter advertising content.
mt_mop mathtag.com HTTP 29 days Collects data about the user's visits to the website, such as which pages were loaded. The recorded data is used for targeted advertisements.
pixel outbrain.com Pixel Session /
r/collect doubleclick.net Pixel Session This cookie is used to send data about the visitor's device and behavior to Google Analytics. It tracks the visitor across devices and marketing channels.
track teads.tv Pixel Session /
tuuid 360yield.com HTTP 3 months Collects data about the user's visits to the website, such as the number of visits, average time spent on the site and pages loaded, for the purpose of displaying targeted advertisements.
tuuid_lu 360yield.com HTTP 3 months Contains a unique visitor identifier, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize relevance of ads and ensure that the visitor does not see the same ads multiple times.
m_cnt selligent.com HTTP Session Cookie to capture visitor interests and customize email marketing campaigns (including newsletters).
m_ses selligent.com HTTP Session Cookie to capture visitor interests and customize email marketing campaigns (including newsletters).
B yahoo.com HTTP 1 year Collects anonymous data about user visits to the website, such as the number of visits, average time spent on the site and pages loaded. The recorded data is used to categorize users' interests and demographic profiles in order to tailor website content to the visitor.
sp skynet.reevoo.com HTTP 1 year Used to implement Spotify audio content on the website. May also be used to record user interaction and preferences relating to audio content. This cookie may be used for statistical and marketing purposes.
__utmvc# business.orange.be HTTP 1 year Collects information about the behaviour of visitors to several websites. This information is used on the website to optimize the relevance of advertising.
bcookie Linkedin.com HTTP 2 years Used by social networking service LinkedIn to track usage of integrated services.
bscookie Linkedin.com HTTP 2 years Used by social networking service LinkedIn to track usage of integrated services.
GPS youtube.com HTTP 1 day Stores a unique identifier on mobile devices to enable tracking based on GPS location.
lidc Linkedin.com HTTP 1 day Used by social networking service LinkedIn to track usage of integrated services.
nlbi_# orange.be HTTP Session /
PREF youtube.com HTTP 8 months Stores a unique identifier used by Google to keep statistics on how visitors use YouTube videos on different websites.
UserMatchHistory Linkedin.com HTTP 29 days Used to track visitors across multiple websites to present relevant advertising based on visitor preferences.
VISITOR_INFO1_LIVE youtube.com HTTP 180 days Attempts to estimate user bandwidth on pages with embedded YouTube videos.
YSC youtube.com HTTP Session Records a unique identifier to keep track of which YouTube videos the user has viewed.
yt-remote-cast-installed youtube.com HTML Session Stores the user's video player preferences for embedded YouTube videos.
yt-remote-connected-devices youtube.com HTML Persistent Stores the user's video player preferences for embedded YouTube videos.
yt-remote-device-id youtube.com HTML Persistent Stores the user's video player preferences for embedded YouTube videos.
yt-remote-fast-check-period youtube.com HTML Session Stores the user's video player preferences for embedded YouTube videos.
yt-remote-session-app youtube.com HTML Session Stores the user's video player preferences for embedded YouTube videos.
yt-remote-session-name youtube.com HTML Session Stores the user's video player preferences for embedded YouTube videos.
c4d crm4d.com HTTP 299 days /
device_kdata kdata.fr HTTP 1 year /
smarttag/squadatast/orphan/userinfo crm4d.com Pixel Session /
sync kdata.fr Pixel Session Collects data on visitor behaviour and interaction. This data is used to optimize the website and present more relevant advertisements on the site.
third kdata.fr HTTP Session /
v3 pinterest.com Pixel Session /
zc zeotap.com HTTP 10 years Records visitor data from multiple visits and multiple websites. This information is used to measure the effectiveness of advertising on the websites.

4. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?

You can block cookies from Orange Belgium websites via your browser settings. Although the Orange website will still be available, some features will no longer function as intended.

For example, product purchases via our e-shop, registration in the customer area or the reloading of your online prepaid card may not work as expected.

For example, product purchases via our e-shop, registration in the customer area or the reloading of your online prepaid card may not work as expected.

5. How do I block cookies?

The process for managing/blocking cookies varies according to your browser. Below are the processes for the most common browsers:

5.1 Chrome

  1. Open Chrome on your computer
  2. Select "More" in the upper right corner (three dots in the upper right corner) > "Settings".
  3. Select "Advanced" at the bottom to see more settings.
  4. Under "Privacy & Security", click on "Cookies and other site data".
  5. At the bottom, click on "Add" next to "Sites that can never use cookies".
  6. Enter the Orange website address (www.orange.be)
  7. Click on "Add" to block cookies from the Orange website

For more information, click here.

5.2 Firefox

  1. Go to the website you want to block cookies from being installed in Firefox, in this case from www.orange.be
  2. In the menu bar, click "Tools" and select "Page Info" from the drop-down menu.
  3. In the "Page Info" window, select the "Permissions" panel.
  4. Underneath "Set Cookies", remove the check mark from "Use Default".
  5. Change the setting to "Block".
  6. Close the "Page Info" window.

For more information, click here.

5.3 Microsoft Edge

  1. In the Edge application, navigate to "More" (indicated by three dots) > "Settings".
  2. Click on "Cookies and Site Permissions".
  3. Under "Cookies and Data Stored" > "Manage and Delete Cookies and Site Data", choose the option that suits you best:
    • With the "Allow sites to save and read cookies data" option unchecked, no website can store cookies on your computer.
    • The "Block third-party cookies" option allows you to install cookies from the website you’re visiting, but blocks all third-party cookies.

For more information, clickhere.

5.4 Safari (Mac)

  1. Open Safari and click on "Safari" in the top right corner, then click "Preferences".
  2. In the "Preferences" window, select the "Privacy" tab and then perform one or more of the steps below:
    • Prevent commercial cookies from being installed on your system: Select "Prevent cross-site tracking".
      • Cookies and website data are deleted unless you visit and use the trackers' websites.
    • Block all types of cookies from all websites: Select "Block all cookies".
      • Websites, third parties and advertisers may not store cookies and other website-related data on your system.

For more information, click here.

5.5 Internet Explorer

  1. Select the "Tools" button in Internet Explorer and then select "Internet Options".
  2. Open the "Privacy" tab and select the "Advanced" button under "Settings" to view more settings
  3. Indicate whether you wish to accept or block direct cookies, as well as third-party cookies, or whether you wish to be notified when a website attempts to store cookies.

For more information, click here.

6. What should I do if I don't want to grant Orange Belgium permission to store cookies on my system?

In this case, we advise you to delete any current cookies from the Orange Belgium websites from your browser. When you visit the website again, the cookies will be replaced and your preferences and marketing profile will be reset.

The method for deleting cookies is different for each browser. Below you will find manuals for the most common browsers:

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