News Ease the load on your IT team with our helpdesk

Every year your IT environment grows more complex, the team’s workload increases, and finding the right personnel gets harder. Troubleshooting and practical questions about devices and subscriptions end up taking too much of your IT team's and fleet manager's time.

Whether it’s activating a roaming pass quickly, answering a question about a smartphone delivery, changing a subscription or unblocking a SIM card... With Hardware Comfort Helpdesk, you can easily outsource this work to Orange Business.

A dedicated expert who knows your business

Hardware Comfort Helpdesk means your business gets its own 0800 number with a tailored menu. On the other end of the line is your dedicated Business Support Expert: someone experienced in helpdesk service, who knows your organisation, your contracts and your setup inside out.

Your expert follows up on every question about mobile devices and subscriptions until it's solved. This eases the workload for your IT staff and fleet manager. Your employees also get help faster, since their questions no longer go through an internal mediator. And if your expert is away for a day, a dedicated backup steps in, with the same knowledge of your file.

Three channels, one point of contact

Besides a dedicated phone number, your employees can reach the expert by email and through the online Hardware Comfort portal. Each channel has its strength:

• Calling works best for urgent questions and outages that need context and discussion.
• The portal is ideal for ordering devices and accessories and managing mobile subscriptions.
• Email suits anything that can wait a little longer.

24/7 support where you need it

You decide which service level applies to which employee:

• The standard helpdesk is available Monday to Friday, from 8.00 to 19.00 (except on public holidays).
• The VIP helpdesk runs 24 hours a day, 7 days a week (including public holidays). Strict SLAs guarantee a fast response to questions and a quick fix for outages.

Every month you receive a report showing the number of tickets handled and the handling time per type of question.

An extra HR asset: higher productivity

Attracting and retaining good employees now requires more than ever a strong first impression and a flawless user experience. With Hardware Comfort Helpdesk, you strengthen your employer brand with a service that radiates professionalism and care from day one.

New employees immediately receive a ready-to-use device, then benefit from fast, expert support. This boosts their productivity and satisfaction, and confirms their trust in your organisation. At the same time, your IT team gets the space to focus on strategic initiatives that create real added value.

Hardware Comfort Helpdesk means a premium experience for your employees and maximum efficiency for your organisation.