Shape & Fix Basic (on cable technology)
Transfer calls
You can transfer all your calls to a mobile or another landline. Your calls follow you everywhere. Transferred calls are billed as regular outgoing calls (in or out of bundle for Fixed Phone).
To activate the call transfer functionality of your landline press *21* followed by your mobile number or the number of your other landline and end with #.
- To activate call transfer press *21*number#
- To deactivate call transfer press #21#
Remark: use of this service requires a compatible phone.
Second call
If someone tries to reach you when you already have someone else on the line then you will hear a beep. You can accept the call and switch between the two callers. This service is free.
- To accept the second call: press the R button on your phone.
- To switch: press R on your phone.
- To terminate the call with one or both parties: press the R button on your phone and hang up. Press the R button to get the other party back on the line.
Remark: use of this service requires a compatible phone.
Conference call
You can talk to two people at once. How? As soon as you’re on the line with the first caller, press the R button and enter the number of the second caller. As soon as this person answers, press the R button to include all parties in the same conversation. The second call is billed as a regular outgoing call (in or out of bundle for Fixed Phone).
Remark: use of this service requires a compatible phone.
Shape & Fix Basic (on VDSL technology) & Extra
Transferring calls without ringtone
- To activate tap *#*21*telephonenumber# on your phone. This telephone number is the number to which you wish to transfer the call.
- To deactivate tap *##21# on your phone.
- To reactivate tap *#*21# on your phone. This reactivates the transfer to the last used number.
Transferring calls during another call
- To activate tap *#*67*telephonenumber# on your phone. This telephone number is the number to which you wish to transfer the call.
- To deactivate tap *##67# on your phone.
- To reactivate tap *#*67# on your phone. This reactivates the transfer to the last used number.
Transferring calls if you don’t answer (inside 20 seconds)
- To activate tap *#*61*telephonenumber# on your phone. This telephone number is the number to which you wish to transfer the call.
- To deactivate tap *##61# on your phone.
- To reactivate tap *#*61# on your phone. This reactivates the transfer to the last used number.
Shape & Fix Comfort
Forwarding mobile and fixed numbers (call forward)
As a Fix Comfort customer you can make your own changes via the user portal: mobiline.orange.be . Change your status from private to professional.
Transferring an ongoing call (call transfer)
Open the menu of your mobile to activate a second call to a colleague (enter his abbreviated number, his fixed number or his mobile number).
Your correspondent is subsequently put on hold. As soon as your colleague comes on the line press the asterisk (*) on your mobile to connect your correspondent directly with your colleague. Now you can hang up.
