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What can CCaaS mean for your business?

29/01/2026

Customers expect flawless service and constant availability from your business. An omnichannel approach is essential. Vincent Desmarets, Product Manager B2B, and Rosine Musaniwabo, Business Developer, explain how Orange Business delivers the solution with Contact Center as a Service. 

Rising customer expectations 

Whether customers contact you by phone, chat, email or social media, they expect a fast and personalised experience. If their expectations aren’t met, they disengage quickly. One in three customers will even abandon a brand after just one negative experience.* 

 

One platform for every interaction 

Contact Center as a Service (CCaaS) helps you meet these high expectations with ease. It brings together all your customer interactions in a powerful cloud platform, ensuring a consistent customer experience across all channels. 

 

CCaaS explained by experts 

Would you like to know more? In the video below, our experts explain what CCaaS is, how it works and the benefits it offers. 

 

 

Curious to know what Contact Center as a Service can mean for your business? Our experts would be happy to discuss it with you.

 

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