Hardware Comfort: smartphones with flexibility

“I knew from experience how challenging it is for employers to ensure smooth management of the smartphone fleet,” says Lukas Scheerlinck, Head of HR at Baker Tilly Belgium. “Buying smartphones, preparing them for use, repairs... The whole process requires plenty of organisation and monitoring. When we decided to provide all our employees with a smartphone, we went in search of a partner who would completely take over management of our mobile devices.”

Hardware Comfort by Orange Belgium was the answer: an automated solution that covers the entire lifecycle of a company’s mobile devices. From purchase and installation to repair and recycling, Orange Belgium manages everything – and not just for smartphones but for laptops and tablets too.

Always the latest model

A company smartphone is an interesting fringe benefit for your employees. At the same time, the device is essential in many companies for hybrid and flexible working. That’s why Baker Tilly Belgium decided to provide its 220 employees with a new phone. The company chose to lease its devices on a two-year cycle through Hardware Comfort.

“Our employees get access to a portal from Orange where they can choose their phone. There’s a choice of the latest models from the likes of Samsung and iPhone.” Thanks to a custom payment plan, there is also flexibility for each employee’s preferences.

Complete management

“As an employer and HR department, Hardware Comfort has completely relieved us of this job,” Scheerlinck says. “New employees can select a new device on the portal and on their first day of work they can start using their phone right away.” That means the company no longer needs to buy its own devices and the IT department can focus on things other than getting each phone ready for use.

Scheerlinck: “From ordering, delivery, installation, insurance and repairs to replacements and even telecom subscriptions, Orange oversees the entire process, guaranteeing complete peace of mind. Employees can turn to the portal with questions and requests for assistance. This considerably reduces the workload of both the HR department and the IT team.”

At the same time, Baker Tilly also considers the formula an asset in terms of employer branding. New employees see a company smartphone as a great advantage. “Moreover, they can choose the device they want. The fact that Hardware Comfort from Orange makes that possible gives us a nice competitive advantage on the job market.”