Hulp & Support How do I block incoming calls?

You want to block the use of your device completely due to loss or theft?

In addition to blocking his SIM card the customer can also block his phone entirely by having the IMEI number blocked.

Are you receiving unwanted calls or messages from a specific abbreviated number?

If it’s an abbreviated number send a message to that number with the message STOP.

Please contact the customer service if you have sent STOP before but keep receiving paying messages. In this case the provider of this premium number will be contacted and you will be kept up to date.

What if you don’t wish to block a single number but a type of communication (calls, texts, MMS messages, ...)?

You want to avoid the risk of unwanted communications or unpleasant surprises on your invoice? In that case there are several options available depending on your question (see table below).

Attention: you are blocking a type of communication and not a specific number.

Who can request (un)blocking?

Only the Fleet Manager can have communications (un)blocked.

What if you need to call an emergency number?

Emergency numbers are not blocked.