Can I call over Wi-Fi or 4G?

Calling over Wi-Fi

A compatible smartphone and rate plan give you automatic access to this technology.

 

List of compatible rate plans:

Shape formulas ranging from Shape Basic to Shape Traveller, Shape Corporate and all other rate plans with 4G are compatible.

The compatible smartphones can be found here . This list will be completed in the future.

 

Activating service

On iOS

iOS 11.3 or higher must be installed on your smartphone as well as the latest provider settings. The update of these settings is carried out automatically over the next few days by means of a pop-up. You can then use this pop-up to confirm and thereby adjust the settings.

These are your options if you want to carry out this update yourself manually:

◾either you connect your iPhone with your computer and iTunes, then carry out the most recent update.

◾or go to Settings > General > Info. The pop-up with ‘Update operator settings’ is displayed automatically.

Now you can activate calling over Wi-Fi: go to Settings > Mobile network > Calling over Wi-Fi > Call over Wi-Fi on this iPhone > ON

On Android

The latest software update must be installed on your device.

These are your options if you want to carry out this update yourself manually:

◾either you connect your Samsung with your computer and the Smart Switch application, then carry out the most recent update.

◾or go to Settings > Software update > Download updates manually. Make sure you are connected to Wi-Fi. The update is 1.2GB in size.

Now you can activate calling over Wi-Fi: go to Telephone > Call settings > Calling over Wi-Fi > ON.

 

 

Calling over 4G

A compatible smartphone and rate plan give you automatic access to this technology.

List of compatible rate plans:

Shape formulas ranging from Shape Basic to Shape Traveller, Shape Corporate and all other rate plans with 4G are compatible.

◾On an iOS device iOS 12.1.1 or higher and the latest provider settings must be installed.

◾On an Android device: The latest software update must be installed on your device.

 The service is activated automatically.

To deactivate it:

◾On an iOS device: go to Settings > Mobile network > Options mobile data roaming ON > Activate 4G for calls and data > Just data

◾On an Android device: go to Settings > Connections > Mobile Networks > Calls over 4G > OFF.

At the moment calling over VoLTE is only available in Belgium.

You will find the list of compatible smartphones here. This list will be completed in the future.




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