Hulp & Support International 4G calls and texts (VoLTE/SMS over IP roaming)

International 4G calls and texts (VoLTE/SMS over IP roaming)

Several countries have already switched off 2G/3G networks (like USA, Australia, Singapore…) in order to free up space for new technologies (4G, 5G, etc…).
As a result, only 4G and VoLTE/SMS over IP-enabled smartphones can access roaming services in these countries. (VoLTE stands for Voice over LTE/4G). In other words, only customers with a compatible smartphone will be able to make/receive phone calls or send/receive SMS messages and surf while roaming in these countries.

Furthermore, the 2G/3G networks in Europe and Asia will also become progressively inaccessible. Therefore, to benefit from the best coverage and optimal roaming service, it is now strongly recommended to use smartphones compatible with VoLTE and SMS over IP.

Orange Belgium has already signed roaming agreements with many operators to provide VoLTE and SMS over IP services. The list can be found here

Is my smartphone compatible with VoLTE and SMS over IP roaming?

This can usually be found in the settings of your smartphone: You must enable the “international roaming service – Voice and data roaming” and enable data roaming on your compatible smartphone to take advantage of this service.

What is the tariff impact?

No extra charges: you do not pay more than your regular calls; the price per minute with VoLTE remains the same as the price per minute that was applied on 2G/3G networks.
Your SMS messages will also be deducted the same way as an SMS on 2G/3G.