What do I do if my smartphone is stolen or lost?

To set you on the right track, we have outlined a step-by-step plan below to help you get mobile again as soon as possible! The main thing is to have your SIM card blocked and in the event of theft report this to the police. If you are insured against theft we will send you a new replacement device as soon as possible.

Step by step

Call us!

Call our customer service at 0800 95 95 5.
We are available 24/7!

Are you abroad?
Then call +32 495 95 95 00.

Blocking SIM card

We block your SIM card immediately to prevent abuse and apply for a replacement.


  • Your new SIM card is free of charge, of course
  • You keep your number (naturally!)
  • You keep your benefits

Don’t forget

  • Do you use a banking app on your phone? Then also call Card Stop at 070 344 344.
  • Notify the police. They will need your IMEI number to have your mobile blocked.
  • If your phone was insured against theft then Business Insurance will process your report immediately.

Are you lost?

This page is dedicated to companies. If you are a residential customer, please go to the Orange site destined to residentials.


Orange voor particulieren Orange pour particuliers


Answer not found? Please contact us

In Belgium

From an Orange phone

5995Numero gratuit

From another phone

0800 95 96 2local rate

In roaming

For all phones

+32 2 745 95 00local rate

Administrative questions

From Monday to Saturday: 8am › 8pm


Technical questions

From Monday to Sunday: 8am › 8pm