My mobile is lost (or stolen)

You can’t find your mobile? Don’t panic, we’ll guide you through what you need to do. The most important thing is to block your SIM card and report the theft of your mobile to the police, if necessary. If it has been stolen and you have insurance, we will make sure you have a replacement device available as quickly as possible.

How can I block my SIM card?

  • Call customer services!

    Call us on 0800 95 95 5.
    We're available 24 hours a day, 7 days a week!

    Are you abroad?
    Call + 32 495 95 95 00.
  • Block my SIM card

    As soon as you tell us that your mobile is lost (or stolen), we will block your SIM card immediately to avoid any fraud.
    We will also request a new SIM card for you.
  • Get my new card

    • Your new SIM card is free of course
    • You keep your old number
    • You keep all the benefits of your price plan

Good to know

  • Did you activate m-banxafe? Then remember to call Cardstop too on 070 344 344.
  • Tell the police. They will need your IMEI number to block your mobile.
  • If your stolen mobile is insured, Business Insurance will take of everything for you.