Hulp & Support How do I avoid unexpected charges abroad?

Do you also worry about your next telecom bill as you’re boarding that plane? There’s no need. A visit to the EU has never been easier on your budget thanks to our services and the new roaming legislation. 

So don’t worry when you pack your bags - or rather, when you’re unpacking after you return from your trip. You can return home from your business trip without a care in the world. Why? We offer four assurances:

Roaming charges in the EU abolished

That’s the first bit of good news.  Mobile roaming charges in the EU have been abolished. This means the same rates apply for mobile communications in Belgium and abroad and that they are simply deducted from your national call bundle. In other words, calling, texting and browsing within the EU is charged as if you were in Belgium. Remark: roaming charges have been abolished in all 28 countries of the EU but this does not include such countries as Switzerland or Andorra.

The most suitable rate plan

Do you frequently travel abroad? Check our roaming and international rates at https://business.orange.be/nl/business-oplossingen/internationaal-en-roaming#!/.

Not sure which rate plan you have? End users can check this via the MyOrange app or in the Customer Zone on the website. Fleet managers responsible for their company’s telecoms management will find a detailed overview in the Customer Zone.

Monitor your own usage

This is the third step to help you sleep soundly because thanks to the Orange app you always know exactly how much data you’ve used up, even abroad.