How do I avoid unexpected charges abroad?

Do you also worry about your next telecom bill as you’re boarding that plane? There’s no need. A visit to the EU has never been easier on your budget thanks to our services and the new roaming legislation. 

So don’t worry when you pack your bags - or rather, when you’re unpacking after you return from your trip. You can return home from your business trip without a care in the world. Why? We offer four assurances:

 

Roaming charges in the EU abolished

That’s the first bit of good news.  Mobile roaming charges in the EU have been abolished. This means the same rates apply for mobile communications in Belgium and abroad and that they are simply deducted from your national call bundle. In other words, calling, texting and browsing within the EU is charged as if you were in Belgium. Remark: roaming charges have been abolished in all 28 countries of the EU but this does not include such countries as Switzerland or Andorra.

 

The most suitable rate plan

Do you frequently travel abroad? Check our roaming and international rates at https://business.orange.be/nl/business-oplossingen/internationaal-en-roaming#!/.

Not sure which rate plan you have? End users can check this via the My Orange app or in the Customer Zone on the website. Fleet managers responsible for their company’s telecoms management will find a detailed overview in the Customer Zone.

 

Monitor your own usage

This is the third step to help you sleep soundly because thanks to the Orange app you always know exactly how much data you’ve used up, even abroad.

 

Take full advantage of our benefits

We frequently adapt our rate plans to your needs. We recently doubled the data volume of the Shape formulas within the Shape & Fix rate plan by introducing our Data Bonus. Previously you could browse up to 10 GB per month but now we’ve doubled this national volume - to be used throughout the EU, of course.

In addition we also have the interesting Business Everywhere 100 GB offer, intended especially for intensive data usage in EU countries. No other Belgian telecom operator offers such a comprehensive package: with 100 GB even the most intensive users will find it hard to exceed their rate plan limit. This monthly option is available with the Shape Intense and Shape Traveller rate plans or – for larger companies - with the Shape Corporate rate plan or the Business Everywhere Ultimate data bundle. To activate Business Everywhere 100 GB simply contact your fleet manager and he will take care of it for you.




Are you lost?

This page is dedicated to companies. If you are a residential customer, please go to the Orange site destined to residentials.

 

Orange voor particulieren Orange pour particuliers

 

Answer not found? Please contact us

In Belgium

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From another phone

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In roaming

For all phones

+32 2 745 95 00local rate

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Technical questions

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