Cloud Telephony for customer-focused contact

Customers expect quick responses from businesses. Everyone seems reachable these days but there’s a big difference between accessibility and customer-focused accessibility. Customers want to call one number and know they’ll reach the right person. It puts them at ease while conveying trust and professionalism. Now that hybrid working has become the norm in many companies, the need for customer-focused accessibility is greater than ever. 

Always connected with Cloud Telephony

With Cloud Telephony, your business number travels with your employees. Whether they use their desk phone at the office or work from home or on the go via their mobile device or laptop, your company remains reachable through the familiar fixed number. It’s clear for your customers, convenient for your employees. 

Cloud Telephony offers all the advantages of a fixed telephone exchange, without the limitations, so you don’t need to invest in expensive hardware requiring constant maintenance. Everything runs in the cloud, making it easy to add or remove users and devices, for instance.

What’s more, Cloud Telephony uses the mobile voice network and not your data connection. Your company number simply works on your employees’ mobile devices, without the need to install an extra app. You can make unlimited calls to Belgian landlines and get 2,400 call minutes to mobile and international numbers. 

Combined with Connected Internet, the 4G backup ensures you stay reachable, even during possible outages. Did you know you can easily integrate Cloud Telephony with your existing Microsoft Teams solution?

Professional call management

Cloud Telephony takes your entire telephony setup to the next level. When your employees call customers from their mobile device, you can choose to display your company’s fixed number on the customer’s phone. This way, customers are always contacted via one familiar number, reinforcing your company’s customer-friendly approach and reliable image. 

Cloud Telephony also offers a range of call features that make your workflows more efficient.

• IVR or Interactive Voice Response: callers are automatically connected to the right department through an automatic selection menu.
• Flexible call forwarding: incoming calls can be redirected to another number so you never miss a call.
• Central phone directory: employees can easily access contact details, wherever they are working.
• Ad hoc call recording and voicemail notifications in your mailbox: stay in control and ensure no message is ever lost.

Cloud Telephony not only makes your company more customer-friendly, it also offers greater convenience and efficiency for your employees.