MS Teams integration boosts communication

23.01.2024

Hybrid working has changed the way we communicate. Whether you use cloud telephony, your own telephone switchboard or no switchboard at all, Microsoft Teams offers an all-in-one solution to meet your communication and collaboration needs. 

In recent years, Microsoft Teams has developed into a key instrument for boosting employee productivity in a hybrid work environment. With a single tool, your employees can hold video conferences, organise chats, share files and collaborate seamlessly on documents.

Cloud telephony has also become more popular. Instead of a physical telephone switchboard on the company premises, yours is now cloud-based. A virtual phone system is centrally managed, secured and maintained, giving you total piece of mind.

Orange Belgium helps businesses combine the two technologies. We offer two forms of Teams integration, always with the familiar Microsoft Teams interface. This brings all your communication and collaboration needs together in a single tool. Your employees always have a good overview and are able to work more efficiently.

 

Integrate Cloud Telephony with MS Teams

Using Cloud Telephony by Orange Belgium makes it easy to combine your telephony with your existing Microsoft Teams solution. This integration requires no new infrastructure: both solutions remain cloud-based and you pay a fixed monthly fee per user.

You and your employees can use the Microsoft Teams interface for internal, external and international calls. Additional Cloud Telephony functions such as call routing, DECT integration and linking with your CRM package now work in combination with Microsoft Teams too. The familiar Teams functions remain intact.

Even a traditional on-premise or virtual telephone switchboard can be integrated with Microsoft Teams. You can also call via the Microsoft Teams interface while retaining access to the switchboard’s more advanced functions, such as the contact centre and the integration with your CRM system.

 

MS Teams as standalone telephony platform

If you don’t have a separate switchboard, you can opt for Teams Direct Routing. In this case, Microsoft Teams operates as a standalone telephony platform, with Orange Belgium as your provider. Not only are you using Microsoft Teams for familiar functions such as chats, video conferences and sharing files, but Microsoft Teams also lets you make and receive calls on any device. Moreover, as an international company, your calls to other branches are charged at domestic rates. This is because Microsoft Teams makes it easy to add international SIP trunks and have the telephony platform grow with your business.

Teams Direct Routing does not allow integration with software such as your CRM or ERP, or a functionality such as a contact centre. If these functions are important to you, you will need a separate telephone switchboard. This can be either a cloud application or an on-premise or virtual PBX.

 

 

Would you like to streamline your communication in a future-oriented way? Check out our Unified Communications solutions or contact your account manager.

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