Returning Shape & Fix / Connected Internet equipment (on cable technology)
Termination or relocation of your services
Read the following return instructions to return your equipment hassle-free and free of charge.
You are keeping your internet line but you no longer need the TV option? Please follow these instructions.
Returning Shape & Fix Basic (on VDSL technology), Shape & Fix Extra/Comfort equipment
We will send you an email with a b-post label so you can return the equipment.
Returning Shape & Fix Corporate equipment
We will contact you shortly to set an appointment to collect the equipment.
Good to know
To make use of our Love services your home must be connected to the cable distribution network. If this is not yet the case then Orange will support the process. More details
