My mobile phone/tablet is broken

First of all, check whether your SIM card works

To make sure that it isn't your SIM card that has stopped working (and not your mobile), we recommend trying it in a different mobile. If it still doesn't work, don't worry, it's easy to request a new one:

Your SIM card works in a different device?

This means your mobile needs to be repaired. If your mobile is still under warranty, you may request a repair via Easy Repair in your Customer Zone. We will come and collect your faulty device and will send it back to your company once repaired.