My mobile phone/tablet is broken

First of all, check whether your SIM card works

To make sure that it isn't your SIM card that has stopped working (and not your mobile), we recommend trying it in a different mobile. If it still doesn't work, don't worry, it's easy to request a new one:

Your SIM card works in a different device?

This means your mobile needs to be repaired. If your mobile is still under warranty, you may request a repair via Easy Repair in your Customer Zone. We will come and collect your faulty device and will send it back to your company once repaired.

Are you lost?

This page is dedicated to companies. If you are a residential customer, please go to the Orange site destined to residentials.


Orange voor particulieren Orange pour particuliers


Answer not found? Please contact us

In Belgium

From an Orange phone

5995Numero gratuit

From another phone

0800 95 96 2local rate

In roaming

For all phones

+32 2 745 95 00local rate

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Technical questions

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