Our experts are always ready to assist you

24.05.2013

Do you have a question regarding your invoice? Would you like to know if your subscription still suits your usage pattern, or are you looking for a solution to make home working smoother? Whatever your question, our experts are always ready to help. 

At Orange we attach great importance to helping our customers grow, which is why we assist them in any way we can. Customer care is not a hollow phrase but an all-round service we like to offer our customers.

 

Team of experts

To offer our customers optimum assistance in their growth, we give every customer access to a Business Experts Team. This team consists of several people. The customer service employee takes care of the day-to-day management of your mobile fleet. The account manager responds to commercial queries and the service manager is responsible for the customer experience as well as continuous monitoring and reporting. The team also includes a customer project leader who coordinates all activities for customers, as well as a presales solution advisor who proactively informs customers of new solutions and products.

The team’s experts work together closely. The customer has a fixed point of contact, which channels every question to the right expert. Based on this all-round approach we build long-term relationships, as partners.

 

Online and offline

Naturally our customers can always consult the Customer Zone. This practical online platform allows them to take care of a variety of administrative tasks themselves: a large number of functions including activating, adjusting or cancelling subscriptions, requesting SIM cards or telephone numbers, monitoring invoices...

However, this doesn’t mean customers can’t call on our customer service for questions regarding the administration of their company’s mobile devices. On the contrary: our staff are always at your service. This is the most convenient way to contact them:

 

Would you also like to work with one of the Orange Business Experts Teams? Find out now what this collaboration can do for your business.

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