Our experts are there for you, for your peace of mind


Our Business Experts are ready to help you integrate Fixed Mobile Unification into your daily work routine. They will guide you through every step of the process: from the kick-off meeting to configuration and follow-up after installation. 

Count on our Business Experts

Fixed Mobile Unification (FMU) allows you to make fixed and mobile calls with an IP PBX. And that is not all: it allows you to build a telecom solution yourself that is tailored to your company and your employees. Of course, you do not have to do it all alone. Orange's Business Experts will be very happy to put their experience to good use by offering essential advice to guide you through every step of the implementation process.

Here is an outline of all the steps in the process:

  1. Kick-off meeting
    In this first step, our experts will listen carefully to your wishes, so they can translate them into an appropriate solution. We will then work together with you to determine the scope, configuration requirements and plan with all the milestones and completion dates. The plan will obviously depend on the setup and configuration requirements.

  2. IP VPN and configuration
    To start the configuration, you will first need an IP VPN connection. This allows a secure connection between your company with all its communication flows — voice and data — and the applications. That connection also serves as a foundation to set up the Fixed Mobile Unification services. As soon as this is done, we will fine-tune the configuration based on the arrangements made at the kick-off meeting.

  3. Confirmation and activation
    Before we activate FMU and go live, we will test all the settings based on practical user scenarios. You can still make the necessary adjustments at that time. You will also receive a test report for all the settings to ensure that everything has been thoroughly tested in your own infrastructure. We will also provide practical training for your IT Manager, so that all expertise will remain within your company. After the activation, we will transfer a few accounts so that you can also run some practical tests yourself.

  4. Launch and transfer
    During this last stage, FMU is launched, and you can immediately enjoy all the benefits this integrated solution offers. You will notice immediately that you will have more time to focus on your business and that it is easier to really disconnect from time to time. Your telecommunications and availability are now handled automatically.

  5. Support
    You can always continue to call on our Business Experts and after-sales services. If you want to delete existing accounts or add new users, you can make use of an automated process. Of course, we will always keep the IT manager informed of any configuration adjustments.

Find out more about FMU

If you want to find out more about this professional solution, check all the possibilities of FMU in this video.

Then go to business.orange.be/contact. We’ll be glad to assist you in any way we can.

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