News Webex Contact Center: customer service revolution

Webex Contact Center supports your customer services and enhances the customer experience. This platform supports traditional calls and also offers customers the opportunity to contact you through different digital channels. Your business becomes eminently reachable, in line with customer expectations.

 

Digital first

Webex Connect, the powerful CPaaS solution that is seamlessly integrated in Webex Contact Center, lets you coordinate the various digital access roads to your business. Its processing capacity of over 15 billion messages (chat, text and social media) per year helps you create an optimal omnichannel customer experience.

What makes Webex Connect all the more attractive is the intuitive user interface that helps you manage and shape all digital customer interactions. This is an especially valuable asset for professionals in contact centres and software development teams.

 

Personal advice

With the aid of Webex Bot, you can develop AI-powered bots and use them to automate intelligent and personalised interactions with customers. These bots can answer frequently asked questions and execute certain tasks, such as balance checks or placing orders, making for a more efficient customer service.

Does a customer require additional support? Then Webex Contact Center ensures a seamless transition from the digital bot to live interaction with an employee, who immediately has access to the full digital interaction. This results in a significant upgrade to customer service, reducing the time required to solve problems.

 

Room for optimisation

The platform offers extensive reporting and analysis options, allowing you to map out every aspect of your digital customer interactions. This comprises activities on yourwebsite, conversations with bots and recent transactions. Based on this information, you can further optimise the operation of customer services and communications. This boosts your company’s reliability, while reducing its operating costs.

 

Innovation for any company

Webex Contact Center goes beyond ordinary contact centre solutions. This all-encompassing platform revolutionises communications between the customer and the company. Thanks to the omnichannel support, AI-powered automation and extensive analysis options, it enables businesses to optimise and innovate their customer service.