Why am I unable to call, use data or text abroad?

  1. Check if your mobile is compatible with the network at your destination (2G/3G/4G). Some foreign operators no longer support a 2G network. If you have an older mobile you may be unable to connect with the local 3G/4G network.


  1. Check if the telephone numbers of your contacts are preceded by the country code (+324xxxxxxxx). To be able to send text messages, the number of the short message service centre (SMSC) must also be stored in your mobile in this format: +32495002530.
    • How can I check this on my iPhone?
      Enter the code *#5005*7672# on your keyboard and press the call button.
    • How can I check this on my Android?
      Enter the code #*#4636#*#* on your keyboard and press the call button.
  2. In some countries you need the pin code for your voicemail to be able to listen to your messages so learn your PIN code by heart.
  3. Inquire if the roaming option has been activated for you on the network.

In the event of network problems during your stay:

  • Try to restart your phone first;
  • If the problem persists try to establish a connection with a different local network provider. Set your network connection to ‘manual’ and select a different operator.

If you can no longer use data during your stay:

  • Check under ‘Data usage’ on your mobile whether your mobile data abroad is switched on.
  • Maybe Travel Data Control is activated. You can always adjust this in the My Orange app (rate plan and options > activated options) or purchase an extra data top-up.

Are you lost?

This page is dedicated to companies. If you are a residential customer, please go to the Orange site destined to residentials.


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