- Check if your mobile is compatible with the network at your destination (2G/3G/4G). Some foreign operators no longer support a 2G network. If you have an older mobile you may be unable to connect with the local 3G/4G network.
- Check if the telephone numbers of your contacts are preceded by the country code (+324xxxxxxxx). To be able to send text messages, the number of the short message service centre (SMSC) must also be stored in your mobile in this format: +32495002530.
- How can I check this on my iPhone?
Enter the code *#5005*7672# on your keyboard and press the call button. - How can I check this on my Android?
Enter the code #*#4636#*#* on your keyboard and press the call button.
- How can I check this on my iPhone?
- In some countries you need the pin code for your voicemail to be able to listen to your messages so learn your PIN code by heart.
- Inquire if the roaming option has been activated for you on the network.
In the event of network problems during your stay:
- Try to restart your phone first;
- If the problem persists try to establish a connection with a different local network provider. Set your network connection to ‘manual’ and select a different operator.
If you can no longer use data during your stay:
- Check under ‘Data usage’ on your mobile whether your mobile data abroad is switched on.
- Maybe Travel Data Control is activated. You can always adjust this in the My Orange app (rate plan and options > activated options) or purchase an extra data top-up.
