What do I do if I want to switch devices?

Nowadays mobile devices are obsolete after 2 to 3 years. But what about your old devices? Our partner CompaRecycle recovers your old mobile phones and tablets, regardless of their condition. They are recycled or reused and given a second life.

  • Have your old devices valued to help finance your new fleet.
  • All professional data is deleted from your devices in keeping with the applicable standards.

How do you request this?

  • Do you have fewer than 10 devices to recycle? Then drop by an Orange Shop.
  • Do you have more than 10 devices to recycle? Submit your request on our website.

How do I configure the settings of a new device and what do I do if I have trouble configuring my device?

Thanks to the online configurator on our website your employees can configure their own device. Based on the brand, model and application they are presented with detailed instructions and screenshots. This service is entirely free of charge.


SIM card replacement

  • Your application is processed automatically; you receive a confirmation email and the end user is notified via text message.

Are you lost?

This page is dedicated to companies. If you are a residential customer, please go to the Orange site destined to residentials.


Orange voor particulieren Orange pour particuliers


Answer not found? Please contact us

In Belgium

From an Orange phone

5995Numero gratuit

From another phone

0800 95 96 2local rate

In roaming

For all phones

+32 2 745 95 00local rate

Administrative questions

From Monday to Saturday: 8am › 8pm


Technical questions

From Monday to Sunday: 8am › 8pm