Customer Zone: get cracking with our manuals

16.12.2024

Please hold, all our operators are busy right now... Sometimes the helpline is so hectic that you have to wait a while. With Customer Zone by Orange, you no longer waste precious time. Our manuals mean you can quickly handle many things yourself.

Orange’s Customer Zone is a digital tool that helps you manage your entire mobile fleet. In addition to several obvious functionalities such as monitoring billing and payments, Customer Zone users can also carry out various administrative tasks themselves. So waiting for a helpline employee to become available is a thing of the past.

 

New functionalities

We are always upgrading our Customer Zone to better cater to your needs and expectations. As well as a more user-friendly design and more efficient processes, we’ve recently added two new features.

 

  • Monitoring usage
    Monitor your employees’ usage on a daily basis for better cost management. No more waiting until the next invoice: now you can act immediately and adjust rate plans or activate or deactivate specific options. Additionally, the fleet manager can set up useful notifications to alert you or your employees when a certain out-of-bundle usage threshold is reached. So you stay in control and avoid surprises.

 

  • Stringent security measures
    Protecting your data is crucial to us. That is why we have upgraded the security of your Customer Zone with multi-factor authentication and stricter password criteria.

 

Take full control of your mobile fleet

In addition to the new features above, your Customer Zone gives you full control thanks to the adjustment options below. Read the transparent user guides to get started.

 

  • Ordering a device or SIM card
    New employee? Or a new smartphone for one of your staff? You can easily order anything you need in the Customer Zone. You get a detailed overview of all the options, and having your order delivered to the right address is child’s play.
    View the manual

 

  • Adding a new number to your fleet
    A new team member? By requesting a new number in the Customer Zone and adding it to your fleet, you guarantee your new colleague will be reachable in no time.
    View the manual

 

  • Activating or deleting additional options
    Is one of your colleagues increasingly working abroad? Or do your employees need more mobile data thanks to a hybrid work schedule? In the Customer Zone, you can add the right options for every telephone number.
    View the manual

 

  • Replacing your SIM card or switching to e-SIM
    Has a colleague lost their smartphone? Or have you bought a new device with e-SIM? Go to the Customer Zone to request a new SIM card or switch to e-SIM. Then you and your colleagues can always be reached.
    View the manual

 

  • Suspending a number temporarily
    Is one of your colleagues taking a trip around the world, or maybe one of your numbers is only being used during a specific period? In the Customer Zone you can indicate which number(s) need to be suspended and for how long.
    View the manual

 

  • Removing a number from your fleet
    Is an employee leaving your company but would like to keep their number? Go to the Customer Zone to remove the number from your fleet. We will then contact your former employee to take care of their new subscription.
    View the manual
 

 

Are you an Orange customer but you’re not using the Customer Zone yet? Request access now!

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